Terms & Conditions
1. Website Operator
This website is operated by Nest Co Ltd.
Nest Co grants you a non-exclusive licence to use this website upon the following terms and conditions. Nest Co may terminate this licence at any time without notice.
3. Materials in Site
3.1 This website contains material that is owned by or licensed to Nest This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.
3.2 All trademarks reproduced in this website, which are not the property of, or licensed to Nest, are acknowledged on the website.
3.3 You may view, use, download and store the material on this website for personal and research use only. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without the prior written consent of Nest Co is prohibited.
3.4 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
4. Accuracy of Information
4.1 The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. Nest Co is not responsible for any inaccuracies and (except as set out in clause 6.3) makes no representation and gives no warranty as to its accuracy.4.2 Offers and monthly promotions where offered are subject to change, and regrettably, differences in pricing or goods cannot be claimed back retrospectively 4.3 The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Dimensions and statistics are as provided by their respective manufacturers, not by NestCo and as refered to in 4.1 Nest Co is not responsible for any inaccuracies and (except as set out in clause 6.3) makes no representation and gives no warranty as to its accuracy, this includes hand made mattresses which may, due to material content be either over or under advertised sizes. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility. 4.4 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship
5.1 This website contains links to other websites. Nest Co accepts no responsibility or liability for the content of other websites that are not under the strict control of Nest Co. Any link is not intended to be, nor should be construed as, an endorsement of any kind by Nest Co of that other website.
5.2 You may only create a link to this website from another website or document if such website or document is, in Nest Co' sole opinion, appropriate to be associated with the Nest brands Nest Co will notify you if such a website or document is not appropriate and require you to remove the link.
5.3 If you create a link to this website, it must open in a full standard browser window and be clear that this website is a separate website from the website or document linking to it. For the avoidance of doubt this website may not open in a window within the website of document linking it or be framed.
6.1 Nest does not guarantee that use of this website will be compatible with all hardware and software that may be used by visitors to the site
6.2 Except as set out in clause 6.3, Nest Co will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.6.3 These terms and conditions do not exclude its liability (if any) to you for personal injury or death resulting from Nest's negligence, for fraud or for any matter which it would be illegal for Nest to exclude or to attempt to exclude its liability.
8. Complete Agreement
These terms and conditions (including the privacy statement referred to in clause 7) contain all the terms that you and Nest have agreed in relation to the use of the website and by placing an order online means acceptance of these T&Cs in their entirety.
9. Jurisdiction and acceptance of these terms and condition.
9.1 This website is controlled and operated by Nest Co from its offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law and relates soley to UK mainland purchases or deliveries. Overseas purchases as at customers risk and are not governed or protected by UK law. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.
9.2 Your continued use of this website indicates your acceptance of these terms and conditions. Unfortunately, if you do not accept these terms we must require you to stop using our website and terminate your licence to use it.
9.3 All goods supplied remain the property of Nestco unless paid for in full.
We uniquely offer a FREE* delivery and install service with most TV beds, this non standard option is a free service wholly based on our installers vehicles being in given areas at given times as part of their established run schedules and as such its expected that our customers accommodate our installers timeframes and not the other way around..
Delivery and install appointments during busy periods range from 6am to 10pm, and install relates to bed assembly only. TVs not supplied by us are fitted at installers discretion only and they may make a small charge to do so..
Delivery is FREE on all UK mainland orders and based on a standardised house with first floor bedroom or room of choice. Please call to discuss alternate delivery arrangements such as flats, tenement buildings etc. Orders outside the UK mainland and rural out of area locales are quoted on an individual basis - please call 0800 0842684 or email firstname.lastname@example.org
Please note, to comply with Finance rules, delivery can only be made to addresses used on the finance application form, so include any future delivery address if moving in order to qualify, otherwise delivery can only be to whichever address is provided within the finance application, please call our office to discuss if not clear
Delivery time of our TV Beds, TV Ottomans and Mattresses is approximately 2-6 weeks from order and aim to keep you informed of its progress throughout. Where FREE or subsidised cost installation is offered, (not part of the bed contract) please ensure room is cleared prior to our installers attending and all passageways or routes are clear. It is also the customers sole responsibility to ensure that their choice of bed or mattress etc will fit in their room of choice and that access to said room is adequate enough to ensure goods to be installed. That is the customers sole responsibility and any measurements required are shown on our site or available on request. We do not accept any liability for accidental damage to your property when positioning your items. Our delivery or install service is free, on acceptance of your order, with cost implications if you get it wrong, and the price you pay for your product would remain the same whether we install or you collect from our hub.
If we do not gain access on a pre arranged delivery day with you and need to return for a second time, this will incur a delivery charge payable before the second attempt. This may also create a delay in you receiving your goods. If you refuse any of our goods on a pre arranged delivery date due to a change of heart, delivery charges will apply. As your order is online, it is expected that you make yourself available to suit the installers timescales, and not the other way around. This may mean having time off work, and although we appreciate some may have small children, if it s a late evening install, it'd be prudent to make preparations to accomodate for that as that isnt reason enough to reject a pre booked install time, but be assured our installers are very accomodating and quiet.
Dismantle but do not dispose of your old bed until your new one is delivered and / or installed.
The installers will not be forced into any undue urgency if you have disposed of your bed prior to the install taking place, this is just in case there is any delays with your install.
All lead times given are based on estimated times from our suppliers and quoted in good faith and time is not considered of essence unless arrangements have been made at order time. it is possible that your anticipated delivery time may be extended because we are not in your area every day. But rest assured we will be with you as soon as we can. Please be aware, that once your order is given to the install company or carriers, cancellation of an order may not be possible and charges may be applicable if cancellation is allowed.
11. 25% Deposit
Your deposit and balance can be paid by cash, cheque or card. The full balance must be cleared 48 hours before delivery using any of the above payment methods. A receipt will be emailed to you following any successful payment. When you agree to pay a deposit, it then becomes part of a contract. Such contracts give rights to, and place duties on, both you and the supplier. You are asked for a none refundable deposit if we are ordering something specially made to measure or bespoke or we are reserving an item for you. If you then change your mind, or your order is commited for distribution, your deposit can be legally retained. Particularly in the case of the reserved items, as we may have sold the item if it had not been reserved for you.
12. Audio & TV equipment
Please note that Audio and TV equipment may be changed without warning and specific model details are not provided. In the event of ordering a specific colour or design from older stock it may include a previous model as this would have been fitted at an earlier date. All TV Beds are designed to accomodate the industry wide standard VESA mounting system as utilised by all TV Manufacturers. Bear in mind Sony uniquely do not follow VESA standards and you may need to purchase seperately a conversion kit. If unsure, please ask at time of order. We cannot advise what models do not fit due to the vast models available. Its generally considered that you buy a TV to suit the bed, not the other way around as a bed cannot be returned if your TV doenst fit without cost implications.
13. Defective Items or faults
Products ought to be inspected at time of install or delivery, and any concerns must be first brought to the attention of the installers (if installed) and marked on their delivery notes, NestCo should be notified immediately by yourself within 24 hours by email. It is not the installers remit to report faults as they are a 3rd party company. If you've been invited to inspect and therefore signed for in good order, at time of install / delivery, by the attending installers / carriers any consequent faults cannot be considered. Our Manufacturers overall warranty role is unaffected by this so be assured any future concerns that fall within their remit will be dealt with as quickly and as efficiently as possible on your behalf. . In the rare case of a fault, a 3rd party repair company will be authorised to call and resolve any concerns to the manufacturers specification and satisfaction, however if at the time of their agreed attendance, the repair is refused, the manufacturer will then consider the case closed and no further correspondence with regards to that will be entertained. Items sent via carriers must be checked on arrival and any faults reported within 24 hours of reciept to also comply with carriers rules, any concerns with carried goods advised after 24hours otherwise may not be considered.. For insurance purposes, relating to installed or carrier deliveries it is very important that before you sign for your items, you check all external packaging for signs of damage. As highlighted damages cannot be claimed at a later date if the delivery was signed for "in good order".
For Carrier items, if there are signs of damage to the packaging, you MUST sign for the items as damaged. You MUST accept all items and call us straight away, we will then arrange for ANY DAMAGED items to be replaced or repaired. You are required to email photo's of the damage before we can send out replacements. All photos must be capable of clearly showing the damage.You must count the number of items that you are signing for. If any items are missing, sign for them as MISSING, ACCEPT all offered items and please call us immediately (or at the maximum, 24 hours after delivery) on 01942 718471. We will then sort out replacing any missing items.
Please do not sign for your items as 'UNCHECKED' as this no longer covers you as the customer for the insurance of the items.
14. Delivery/Collection Charges
If you are returning an item on delivery because of an error on our part or because it is defective we will be happy to change the product for the correct item or replace it with an exchange item, with no extra delivery charges being incurred. If after a confrimation of order has been sent for your perusal, a discrepancy isnt reported, we will be jointly responsible for delivery collection charges, otherwise you will be responsible for the original delivery and any additional collection charge and costs of any other services provided to you in connection with your purchase. This includes any product refused under Distance Selling Regulations.
*subject to acceptance of order
If you are not totally satisfied with your purchase for any reason (excludes special orders). It is your responsibility to return any such items in a pristine saleable condition in their original box and or packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products please contact us within 7 days from the date of delivery by filling out our Returns and Cancellation request form giving the reason for return "Cancellation Request". Notification by telephone will not be sufficent to cancel. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. The return address is: TVBed 18, Winchester Road, Haydock. WA11 9XQ.
Please note, if cancellation falls within the Information,Cancellation and Additional Charges Regulations 2013 rules previously known as DSR, you will be responsible for the costs of returning the goods to our depot and any associated delivery, collection and restocking costs. Certain manufacturers charge a 25% restocking fee, which will be passed on. We may arrange for collection of the product from your residence at your cost. You should be aware that once we begin the collection process, you will not be able to cancel any contract you have with us for services carried out by us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price of the product within 14 days.
Please note, if an order is accepted legitimately but cancelled due to customer error, for example, customer expected delivery to an area or country overseas that we dont deliver to, an admin charge may be applicable for time spent on said order to cancel and refund.
NestCo Ltd adhere to the U.K.'s Information,Cancellation and Additional Charges Regulations 2013. However, we regret that we cannot accept returns (if a trial is not offered) of the following products and will be exempt from the statutory 14 day cooling of period.
Bases, pillows, mattresses and accessories that have been unsealed and removed from the original packaging or made to order mattresses whether sealed or unsealed, and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used.Products that have been made to a bespoke size, made to order or personalised type and because of that cannot be sent on approval or returned. Any credits in lieu of monies offered, have a time limit of 6 months from offer.
Your statutory rights are not affected.
16. Cancellation after receiving any free options or subsidies .
If for any reason you cancel your order and have received a free option or a subsidised product, such as subsided cost install, or mattress for example, as an incentive with your complete order, the full value of the free options or subsidy including postage will be deducted from any refund. Mattresses cannot be returned for hygiene reasons
17. Re Upholstered Products
In an instance where a customer has a product reupholstered in a material other than the type that may have been originally supplied or offered via the product manufacturer, it is to be expected that there may be slight imperfections or differences due to the nature of the material or due to differing methods of application by third party upholsterers.
At NestCo we are proud to provide a wide variety of models with different levels of warranty cover. Please note on lighter materials such as whites and ivory there may be slight discolouring by nature of the material, its manufacture and other anomalies beyond our control. This will be considered wholly acceptable. Warranties are provided by their respective manufacturers and vary from a 'self fit part only posted' warranty to a 'complete service engineer visit'. Any warranties offered past the original manufacturers expiration, and offered free as a gesture from NestCo as extra piece of mind, are limited to structural only, and do not include mechanical electrical or audio components. Any warranty concerns after manufacturers expiry are to be considered between yourself and the relevant warranty company should the extremely rare need arise. Please feel free to ask which warranties cover your prefered TVBed product. Ottoman beds by design may need periodic adjustments over time, and that or damage caused by lack of maintenence may not be covered by the manufacturer or their warranty.
Bear in mind that although we at TVBed provide a high level of customer service and in most cases a FREE delivery and install service, that install service is a gesture from us to you, and that doesn't automaticaly mean that in the rare event of a concern with a product that we will send an engineer. moreso parts will be posted direct to the end user for themselve to install or resolve. This varies from model to model and if unsure, please ask at the time of order.
*FREE on condition that order is kept.